CLAIM PROCEDURE

NOTE: If you are a Selling Dealer, please login to the AGWS DAP and start a claim by Clicking Here. If assistance is needed, please contact our Support Team at 800-579-2233 or your Agent.

Claim Procedure

Call Administrator at 800-579-2233 for a claim authorization number PRIOR to initiating a covered repair. Administrator’s claim hours are 8:00 am – 6:00 pm CT Monday – Friday. Repairs during non-business hours MUST be reported the following business day. The Administrator, at its sole discretion, has the right to inspect or require photographs of any tire/wheel prior to paying any claim benefit. Administrator has the right to require that the Covered Vehicle be present during inspection. In the event the damaged tire/wheel is not available for inspection, there will be no claim benefit payable under this Agreement. For reimbursement, Registered Customer must submit a copy of:

  • The Agreement
  • Claim authorization number
  • Invoice and receipts indicating repair/replacement and tread depth

Send the above to Administrator via mail at P.O. Box 768, Warrenville, Illinois 60555 or via facsimile at (630) 790-6009 or via email to claims@agwarranty.com. Administrator has the right to reasonably request any other documents or information necessary to process the claim. Replacement parts may consist of non-original manufacturer’s parts. Administrator reserves the right to void the Agreement or deny claims at any time due to misuse, fraud or misrepresentation by You. This is a reimbursement program for the repair/replacement of tires and/or wheels damaged due to a covered road hazard.

ABOUT AGWS

Headquartered just outside of Chicago, Illinois, AGWS is an innovative provider of administration services for Dealers and Marketers offering vehicle service contracts, limited warranties, and a variety of environmental and aftermarket products across the United States. Since its inception in 1998, the goals of AGWS are to offer superior claim processing, exceptional customer service, and unmatched profitability options. AGWS is part of the American Guardian Group of Companies and enjoys an A+ rating with the Better Business Bureau. Products are insured by A-Rated (Excellent) carriers.

CONTACT US

800-579-2233

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